Wednesday, September 24, 2008

What do you think will be the most transformational Telco products and services within the next 4 years?

My first attempt to be a subject expert in the industry that i work for. This post was for Linked In Answer:
http://www.linkedin.com/answers?viewQuestion=&questionID=290102&askerID=1694000&browseIdx=6&sik=1222237925237&goback=%2Each_TCH*4ITS*4TCI%2Eabq_1_1222237925237_n_o_TCH*4ITS*4TCI&report%2Esuccess=vfLh7ZiQxNtkwQoO3efsNN1zAgQ8WXmCT24lKBBmlHq_pfcN7JydQUoVP_zdv4b8

Just happened to read through all the answers provided. My view is not divergent and hence nothing new. Rather i would converge upon three points in terms of MOST TRANSFORMATIONAL TELCO PRODUCTS AND SERVICES WITHIN THE NEXT 4 YEARS:
1. Since we are talking products, product architecture and design is the first domain. From base level products designs and UI, the evolution to a touch based concept is already unfolding. In times to come the Evolution may be from Touch --> Telekinetic forms (using Alpha and Beta Brain waves as inputs, already experimented succesfully); It could be AI into the phones which responds to user moods and habits; It could be a Phone that sits in your watch or button or Spectacles ( Nokia was experimenting Morph concept sometime back --> The ultimate in Convergence).
2. The second level of development would be the way the phones would integrate communities and provide information to people. It could start wit the Facebook integration, to Music share, high speed internet applications and content downloads. On a wider scale, Mobile Commerce, Emerging market aplications (such as weather forecasts, commodity rates to everyday rates for selling and buying stuff), GPS based navigation systems and tracking will impact the citien millions
3. Then there is Technology evolution enabling ifferent and better solutions to the same question of better voice, image and data conectivity. The point to make here is the technology that will balance cost, convenience and yet deliver more the threshold level of user expectations will rule th roost.
Between these three domains you can have a 3D plain. Customers and needs will exit in different axes of the plain and there would be many solutions/technologies to address these needs. Cost would be a very important factor to balance the development versus spread of these new trends.

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